Isenberg & Hewitt, PC | A Business And Personal Injury Law Firm | Since 1989
Isenberg & Hewitt, PC | A Business And Personal Injury Law Firm | Since 1989
To talk with a lawyer call (770) 901-2666
Isenberg & Hewitt, PC | A Business And Personal Injury Law Firm | Since 1989
To talk with a lawyer call (770) 901-2666

Distinguished Georgia Trial Attorneys

What to Do If You Suspect Abuse in Long-Term Care Facilities

On Behalf of | Oct 2, 2024 | Nursing Home Neglect & Abuse

Long-term care facilities, such as nursing homes and assisted living centers, are meant to provide a safe and nurturing environment for elderly or disabled individuals who need help with daily living and basic needs – and many do. Unfortunately, reports of abuse and neglect in these types of facilities are more common than most people realize. In Georgia, there have been countless cases of abuse in nursing homes, assisted living centers and behavioral facilities, some with multiple abuse claims and a long list of victims.

As families and friends of loved ones residing in a nursing home, in an assisted living center, or a behavioral institution, keeping a watchful eye and open communication are crucial to protect our loved ones. This Isenberg & Hewitt blog is a resource to help you understand the types of abuse seen in long-term care facilities and the steps you can take if you suspect a loved one is being mistreated. Your role is not just to be aware but to be proactive in ensuring the safety and well-being of your loved ones.

Do Your Research

Whenever possible, lower the chance of abuse by avoiding riskier facilities. Finding the best long-term care facility for your elderly or disabled loved one or relative requires thorough research to ensure they receive the best care. Family members should begin by identifying the specific needs of their loved one, including medical conditions, the level of daily assistance needed and social/emotional support they would prefer. Visiting multiple facilities in person is essential to understand the environment, staff and overall atmosphere. During visits, observe how staff interact with residents and ask about staff-to-resident ratios, qualifications and how their staff is vetted, as this could directly impact the quality of care. You should also read online reviews. Former employees and family members oftentimes vent, and while what’s said on the internet is not always true, multiple bad reviews should encourage a deeper look at the facility.

Research the facility’s history, including state inspection reports or violations, to assess its reputation. Look for online reviews or, if possible, talk to current residents’ families to get a first-hand account of their experiences. Families should take the time to gather this information, discuss it collectively and make a well-informed decision.

The Warning Signs

Abuse in long-term care facilities can take many forms and it’s not always easy to spot. Knowing what to look for can help you identify possible abuse to prevent further harm and hold the responsible parties accountable.

The most common types of abuse include:

  • Physical Abuse: This involves any form of bodily harm, such as hitting, pushing or inappropriate use of restraints. Look for unexplained bruises, cuts, burns or broken bones.
  • Emotional Abuse: Verbal insults, threats, intimidation or isolating a resident can lead to emotional damage. You might notice sudden changes in mood or behavior, such as withdrawal, anxiety or depression.
  • Sexual Abuse: Any unwanted sexual contact with a resident is abuse. If the facility limits your access to your loved one or prevents them from interacting with you, that may be a sign of sexual, emotional or physical abuse.
  • Neglect: Failing to provide the basic care needed, such as proper hygiene, food or medical attention, is a form of abuse. If your loved one is not kept clean, has bedsores or is not receiving proper medical care, or if you recognize unexplained weight loss, malnutrition or dehydration, these can be signs of neglect.
  • Financial Exploitation: Unauthorized or improper use of a resident’s financial resources is also abuse. Look for unusual changes in bank accounts, missing valuables or sudden changes in legal documents.

Learn more about the types of elder abuse and the signs to look out for in this Isenberg & Hewitt blog.

What to Do If You Suspect Abuse

If you notice any of these signs or have concerns about the care your loved one receives, it’s essential to act immediately. Here are the steps you should follow:

  1. Document Your Observations of Abuse: Keep detailed notes of any concerning incidents, including dates, times and descriptions of what you’ve observed. Take photos or videos of any physical injuries or signs of neglect, if possible. Back up all evidence!
  2. Speak to Your Loved One: If they are able and willing to communicate, ask them about their experience in the facility. Be gentle and supportive and let them know they can safely share their concerns with you.
  3. Raise Concerns with Facility Staff: Start by addressing your concerns with the nursing home staff or administration. Sometimes issues can be resolved at this level, especially if they involve neglect or staffing shortages.
  4. Contact the Ombudsman: Every state has a long-term care ombudsman who advocates for residents’ rights and can help resolve issues with the facility. They can investigate complaints and mediate between families and the care facility. Learn more about the Georgia Long-Term Care Ombudsman.
  5. File a Formal Complaint: If the situation does not improve or the abuse is severe, file a complaint with your state’s licensing agency or the Department of Health. Most states have hotlines specifically for reporting elder abuse in long-term care facilities. You can file a complaint with the Georgia Department of Human Services Division of Aging Services.
  6. Consult an Attorney: In cases of severe abuse or neglect, you may need to consult an attorney specializing in elder law. They can help you understand your legal options through the criminal and civil system to pursue justice and compensation on behalf of your loved one.
  7. Involve Law Enforcement: If you believe your loved one has been abused and there are signs of this abuse, contact the police. The safety of your elderly loved one is a top priority! Elder abuse is a criminal offense and law enforcement should be notified of any serious concerns.

Reduce Abuse in Long-Term Care Facilities

While it may not always be possible to prevent abuse, there are steps you can take to reduce the likelihood of your loved one being mistreated or to save them from a current abuse situation:

  • Visit Regularly: Frequent visits to the facility allow you to monitor your loved one’s condition and care. This is the best way to keep those open lines of communication so your loved one feels safe telling you the truth. Unannounced visits are beneficial.
  • Get to Know the Staff: Build relationships with the caregivers and administrators. A positive rapport can help ensure your loved one receives better care. If they know you are there often, ask questions and are present, they are more likely to give your elderly loved one the best care.
  • Stay Involved: Participate in care planning meetings and stay informed about your loved one’s medical and social needs. Staying involved lets the administration know you are watching!
  • Advocate for High-Quality Care: If the facility is understaffed or lacks proper resources, don’t hesitate to speak up or move your loved one to a different facility. By advocating for high-quality care, you can help improve conditions not only for your loved one but for all residents in the facility.

Abuse in long-term care facilities, nursing homes, assisted living facilities and behavioral institutions is a serious issue that can have devastating consequences for vulnerable individuals, including not only older adults and people with disabilities, but children committed to behavioral facilities. By staying vigilant, knowing the warning signs and taking prompt action, you can significantly reduce the risk of harm to your loved one. Your actions can make a real difference in ensuring their safety and well-being as well as the rest of the residents of the long-term care facility. If you suspect a loved one is being mistreated, you need to be proactive to ensure the safety and well-being of your loved ones.

At Isenberg & Hewitt, we’re passionate about holding nursing homes accountable when they neglect the needs of residents. If you or a loved one has suffered abuse or neglect in a nursing home or care facility, contact us for a free consultation.