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What should a hotel staff do to keep you safe?

Whether you travel for business or pleasure, your hotel stay likely plays a role in your overall enjoyment of your trip. Though everyone has an opinion about the quality of a hotel where they may stay, you may look for a hotel that has a high rating online or positive recommendations from friends. Additionally, you certainly want a comfortable bed, speedy room service, and on-site amenities like a gym or pool.

Perhaps the most important factor in your Georgia hotel stay is the one you take for granted. Do you know if the management and staff of your hotel are taking every precaution to ensure your safety?

Minimum steps to protect you

A clean lobby floor is nice, but if someone is waiting to assault you in the stairway, that floor won't matter much. With the hundreds of guests, vendors and conference attendees who may pass through the lobby of the average hotel, you may think it is impossible for the staff to keep track of who belongs and who is an intruder. However, hotel management can go a long way to placing security as a priority over every other concern. Some of the basic precautions include these:

  • Teaching the staff to recognize suspicious behavior
  • Holding regular security training sessions so that security is foremost in the mind of employees
  • Requiring all employees to wear uniforms and name tags so you and other guests know who is on staff and where you can turn if you need help
  • Checking the identification of everyone who asks for duplicate room keys, anyone who claims to be a contractor and all those making deliveries to the rooms of guests
  • Installing and monitoring security cameras
  • Training staff to be personable with guests so they have a better chance of recognizing someone who should not be on the property
  • Hiring trained security staff as a visible presence and limiting the hotel's access points after hours

If the hotel where you are staying has had incidents in the past where guests were not safe from harm, the staff would be wise to immediately re-evaluate their security protocol and find ways to fill in the gaps. This includes having a clear plan for emergencies and making sure you know how to respond if you feel you are in danger.

However, if you should find yourself the victim of an assault in a hotel that has lax security or a staff that is indifferent to your safety, you have the right to pursue compensation through the civil courts with the help of a skilled attorney.

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